Factory Happenings


November 15, 2016

Holiday 2017 shipping info

All shipments are sent Fedex Ground. Above is a map of estimated shipping times for Fedex ground from Raleigh as of June 2016. We ship Monday through Wednesday. We do not ship between Thursday to Sunday to limit the possibility of your chocolate sitting outside on your doorstep over the weekend. If you live in a particularly warm part of the country, a representative may contact you to confirm your shipping details. 

Deadline for Holiday 2017 orders is Wednesday, Dec. 21st. If you intend for your shipment to arrive to its destination before Dec. 25th, please plan your order accordingly.

 

Introducing Videri Direct: Monthly chocolate delivered directly to your door. Sign up for Videri Direct and each month we send you a package of three of our signature chocolate bars plus one seasonal flavor chocolate bar. Your credit card information will be securely kept on file with our credit card processor and at the beginning of each month your card will be charged the monthly subscription cost, then we’ll ship your chocolate! Pricing is $28.50 per month + tax (where applicable).

Videri Direct FAQ

  • Can I buy large orders for corporate gifting or special events?

  • How can I give feedback?

    • We’re currently in process of developing a web form for customers to fill out to tell us which bars they liked. In the meantime, please contact hello@viderichocolatefactory.com with any feedback regarding your subscription.

  • How many products can I expect?

    • You will receive three chocolate bars, each with different ingredients. These flavors will be exclusive to the Videri Direct subscribers.

  • How long does the subscription last?
    • Subscriptions are sold in 6 and 12 month increments. 
  • How much is shipping?

    • Shipping is included on all orders.

  • When can I expect delivery?

    • Videri Direct subscription packages are shipped on the date of your first purchase and take 2-6 days to arrive. Example: if you ordered on June 3rd your first shipment will arrive in 2-6 days, your second order will process July 3rd and ship in 2-6 days, etc.

  • Can I see what’s included in the shipment before I buy it?

    • Part of the appeal of Videri Direct is the element of surprise. Rest assured, each new flavor is rigorously vetted by our chocolate experts to make sure we’re providing excellent tasting chocolate.

  • What if I have food allergies?

    • Videri is a nut-free facility, meaning all tree nuts and many common legumes are prohibited from use in the production facility. More information can be found here.

    • Some of our chocolate contains milk and dairy products. If you would like to excluded milk and dairy products from your subscription email us at hello@viderichocolatefactory.com and we’ll do our best to accommodate.

  • When do I get billed?

    • You’ll get billed for your first order the day after your order is placed. Recurring orders will be billed on the 1st of each month.

  • How do I cancel my subscription?

    • You can cancel your subscription at any time by going to “My Account”, selecting “My Subscriptions”, selecting the desired subscription payment reference ID and finally selecting “Cancel this subscription”.

    • If you require assistance canceling your subscription please don't hesitate to contact us at hello@viderichocolatefactory.com.



Need your chocolate by Easter?  Make sure to choose the correct shipping method for your state to ensure your chocolate arrives before March 27th.

FedEx Ground "Order by Dates" to recieve before Sunday, March 27th:

Red States: March 23rd by 3PM

Light Blue States: March 23rd by 3PM

Orange States: March 22nd by 3PM

Green States: March 21st by 3PM

FedEx 2-Day "Order by Dates" to receive before Sunday, March 27th:

Orange States: March 23rd by 3PM

Green States: March 23rd by 3PM

Pink States: March 23rd by 3PM

Priority Overnight:

All overnight orders must be placed by March 25th at 3pm for all states to ensure fulfillment and delivery on Saturday, March 26th.


http://www.fedex.com/grd/maps/MapEntry.do

Make sure you're chocolate arrives on time for Valentine's Day!  Check out our shipping deadlines to help you choose which shipping method is best for you!

FedEx Ground "Order By Dates" to recieve before February 14th:

Red States: February 10th by 3PM
Light Blue States: February 10th by 3PM
Orange States: February 9th by 3PM
Green States: February 8th by 3PM


FedEx 2-Day Express "Order By Dates" to recieve before February 14th:
 
Orange States: February 10th by 3PM
Green States: February 10th by 3PM
Pink States: February 10th by 3PM

Priority Overnight:

All overnight orders on February 12th must be placed by 3PM for all states to ensure fulfillment and delivery on February 13th.
 

http://www.fedex.com/grd/maps/MapEntry.do

January 29, 2016

Looking for Videri Near You?

Can't make it to our factory?  No problem!  You can find Videri near you.

Want to stay up to date?  Bookmark this blog post, so you can track all of our newest partners!

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